Shipping policy

While WHOOSH! is not liable for any damages incurred during transit, we do our best to provide the best customer service possible. Please contact the carrier first if your order has been marked as delivered and you cannot find it, as they have the most information to help. Please use the delivery confirmation image to see if it may have been left at a neighboring house/apartment. We will ask if you have checked the delivery confirmation image, reached out to the carrier, and checked with neighbors before sending a replacement.