FAQ

Machine wash in cold water separately from non-microfiber items. Please use your regular laundry detergent (do not use fabric softener), then hang to dry (do not use your drying machine). Do not dry clean or use bleach. Our cloths can be washed up to 50 times!

Our specially crafted formula is amazing for anything you may get fingerprints and smudges on. Because there are no harsh ingredients, it will not harm any coatings on glasses or damage the display of your tech. Please ensure you are being gentle with your screens as some are more sensitive to pressure than others! While we do not recommend use directly on camera lenses, it is perfect for the camera display screen.

There are no harsh chemicals in our formula! It is non-toxic to ensure all screens and displays are protected without harm.

SDS Screenshine

SDS Screen Wipes

Please email getclean@whoosh.com so we can help you out. Include a photo of the item(s) and indicate the damage, as well as a written description of the issue and your order number. Note that WHOOSH! is not liable for any damages incurred during shipping; it lies within the responsibility of the local carrier.

WHOOSH! has been tested to ensure safety for all screens.

If there are streaks that you can't seem to get off, you may have overwhooshed! Since you only need a spray or two directly on the cloth, it's common to overspray your screen. This leaves the cloth too wet to properly dry and polish, and will leave residue on your screens. We created a video for this!

Overwhooshing

WHOOSH! cannot be held liable for any damage to screens caused by user-error or computer manufacturer defects.

QD/OLED screens are highly sensitive and require specific care. To avoid smearing:

• Turn off and cool the screen completely before cleaning.
• Do not clean while the screen is warm as this can cause streaking.
• Spray the cloth lightly, not the screen, you only need 1 or 2 sprays!
• Wipe gently with minimal pressure and follow with a dry section of the cloth.
• OLED screens are very sensitive - be gentle with them to ensure the best results.

Using excessive pressure, a damp cloth, or cleaning while the screen is warm may lead to streaks.

Our Screen Shine product is a screen cleaner specifically designed to leave your screen 99.99% cleaner than it was before.  It is not a disinfectant but will help to remove germs and bacteria from the surface of your device with our antimicrobial treated microfiber cloth. Here’s a quick video on how it works versus water. https://bit.ly/3cLLoib

Disinfectants often contain harsh ingredients that can be harmful to you or your device. We design all our products to be safe for you, your screen and the environment. We do not claim to kill COVID-19.

All orders placed Monday through Friday will be processed the following business day. Please note that orders placed on Friday will be processed on the following Monday. WHOOSH! will ship orders within 2-4 business days after processing has begun. Please allow 4-8 business days for your order to arrive. Delivery estimates do not include Saturdays, Sundays or holidays.

You should receive an email confirmation within 20-30 minutes of placing an order online. If you have not received confirmation, please email getclean@whoosh.com.

Please email us at getclean@whoosh.com as soon as possible. We will do our best to change your order when possible, but cannot guarantee alterations in every case.

WHOOSH! is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. All purchases are made at the buyers’ own risk. WHOOSH! does not assume any responsibility for lost or damaged packages.

For health and safety, we do not accept returns. If you are having issues with your product, please reach out to getclean@gmail.com and we will do our best to help!

WHOOSH! primarily ships with FedEx within Canada. If there is an apartment number or unit number associated with your address, please make sure to include it. Unfortunately, we are unable to ship to P.O. Boxes. In the US, we use varying methods of shipment.

WHOOSH! currently only ships to Canada and the United States. If you are interested in purchasing WHOOSH! internationally, please check us on Amazon official stores WHOOSH Inc.

An email with your tracking number will be sent to you once your order has shipped.

We accept Visa, Mastercard, Apple Pay, Google Pay, American Express and PayPal.